GDPR Compliance
Information about your data protection rights under the General Data Protection Regulation.
Last updated: January 2024
Our Commitment to Data Protection
lagoon-peak is committed to protecting the personal data of all individuals, including those residing in the European Economic Area (EEA). We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contractual necessity: Processing required to fulfil our vehicle rental agreements with you
- Legal obligation: Processing necessary to comply with legal requirements
- Legitimate interests: Processing for our legitimate business interests, provided these do not override your fundamental rights
- Consent: Where you have given explicit consent for specific processing activities
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
You have the right to request correction of any inaccurate personal data we hold about you, and to have incomplete data completed.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
Data Transfers
Our primary operations are based in Australia. When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place to protect your data, including:
- Standard contractual clauses approved by the European Commission
- Binding corporate rules where applicable
- Transfers to countries with adequate data protection levels as determined by the European Commission
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods depend on the type of data and the purposes of processing. Rental transaction records may be retained for up to seven years to comply with legal and regulatory requirements.
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of personal data where appropriate
- Regular assessment of our security measures
- Staff training on data protection
- Access controls to limit who can access personal data
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours. Where the breach is likely to result in a high risk, we will also notify affected individuals.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us using the details below. We will respond to your request within one month, though this period may be extended by two months where necessary due to complexity or volume of requests.
We may request verification of your identity before processing your request to ensure the security of your data.
Right to Lodge a Complaint
If you believe that our processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your residence, place of work, or place of the alleged violation.
Contact Information
For any questions or requests regarding GDPR or your personal data, please contact us:
Email: [email protected]
Address: 47 Harbour View Drive, Surfers Paradise, QLD 4217, Australia