Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
lagoon-peak is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle rental services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when making a booking request or contacting us, including:
- Full name and contact details
- Email address
- Postal address
- Driver licence information
- Payment information (processed securely through third-party providers)
- Vehicle preferences and rental requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookie data and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and managing vehicle rental bookings
- Communicating with you about your reservations
- Providing customer support and responding to enquiries
- Improving our website and services
- Complying with legal obligations and regulatory requirements
- Preventing fraud and ensuring security
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With service providers who assist in our operations (payment processors, IT support)
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or that of others
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records may be retained for up to seven years to meet regulatory requirements.
Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request restriction of processing
- Data portability
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: 47 Harbour View Drive, Surfers Paradise, QLD 4217, Australia